Chiranjeev Singh

About Chiranjeev Singh

Technically sophisticated ICT Professional with experience of over 34 years across Marketing, Project Management, end-to-end Delivery Management, Solution Architecture, Strategic Technology & Business Planning, Client Engagement, Presales and Team Management. Expertise in ensuring technical architecture are designed for performance, reliability, scalability, maintainability, supportability, business continuity and business agility while leveraging best practices.I have significant exposure in handling key clients like Verizon US, Omantel, Aviva Life Insurance, MNYL, ITC Ltd, Bharti Airtel, BSNL, MTNL, Grameenphone, Aircel, Idea Cellular, Reliance Mobile etc. Possess sound knowledge of domains like IT, Telecom, Government, NEP, BFSI and SMB.I have demonstrated strength in handling various projects from the feasibility to the implementation stage, project management life cycle, defining project scope, assessing and managing project risks. I am highly experienced in providing end-to-end Service Delivery Solutions and implementing the Service Delivery Process covering Service Level Agreement, Resolution Process, Knowledge Management and Procedures & Service Standards for Business Excellence and generating value propositions for the customers.I am an excellent team player and an effective communicator with strong record of facilitating cross-functional coordination for successful implementation & support of presales solutions. I have been instrumental in developing & executing best practices & standard operating procedures targeting at organizational excellence. I always strive for quality and apply process and discipline towards optimizing performance. With trail of professional brilliance, I have solid confidence of using my technical capabilities to handle any critical assignment. My basic objective is to go an extra mile for ensuring the development of the team and utilize my knowledge and experience for finding techniques and solutions for enhanced productivity.

Experience

1. VP & Head of Customer Operations

   Radisys

   May 2021 — Present · IN

   A global role covering all regions and complete portfolio for Radisys to drive a delightful experience for the customers spanning trials, installations, launch, operations, and support by leveraging world-class processes, tools, and competence. Drive 24x7x365 coverage for a range of products balancing customer intimacy, rapid resolution, and cost efficiency.

Education

• Indira Gandhi Rashtriya Mukta Vishwavidyalaya

  MBA

  1996 — 2000

• Pusa Polytechnic

  Diploma in Engg.

  1984 — 1987

• Birla Institute of Technology and Science, Pilani

  MCA

  1988 — 1991

Skills

• Enterprise Software
• Enterprise Architecture
• Sales Management
• P&L Responsibility
• Business Alliances
• Team Management
• Channel Partners
• Data Center
• Key Account Management
• Service Delivery
• Strategic Planning
• Management
• Customer Satisfaction
• New Business Development
• Solution Selling
• Problem Solving
• Operations Management
• Consultative Selling
• P&L Management
• Storage
• Solution Architecture
• Contract Negotiation
• Selling
• Leadership
• Customer Relations
• Saas
• Professional Services
• Customer Service
• Pre-Sales
• Contract Negotiations
• Business Development
• Consultancy
• Cloud Computing
• Program Management
• Alliances
• Forecasting
• Contract Management
• Crm
• Budgeting
• Direct Sales