Chirag Rao

About Chirag Rao

I’m passionate about transforming complex challenges into clear, actionable results. At the intersection of project management, IT, and business operations, I help teams align stakeholders, streamline processes, and deliver outcomes that truly make a difference. I thrive on projects that don’t have a set playbook, whether it’s optimizing workflows, coordinating cross-functional teams, or building systems that simplify work and drive measurable impact.My experience combines technical expertise with a human-centered approach, blending analytics, process design, and collaboration to help organizations execute effectively and achieve meaningful results. I enjoy creating clarity from ambiguity, driving purposeful change, and building solutions that solve real problems.If you’re working on complex projects, improving operations, or building systems that make an impact, I’d love to connect.

Experience

1. Project Manager

   Ariva Infotech Llc

   Feb 2024 — Present · Bellevue, WA, US

   Led end-to-end CRM implementation, aligning stakeholders, managing timelines, and ensuring deliverables met business requirements.Translated stakeholder needs into actionable tasks for development and QA teams, maintaining accountability and clear ownership of deliverables.Facilitated Agile ceremonies, tracked progress, risks, and dependencies using JIRA and MS Project, and oversaw change request approvals.Coordinated UAT sessions, consolidated feedback, and supported user training to drive smooth adoption and system transition.Delivered the CRM system on time and within scope, achieving 95% user adoption, reducing manual reporting by 40%, and improving sales pipeline visibility.Streamlined processes, enhanced team collaboration, and maintained leadership transparency, accelerating customer response times and overall project efficiency.

Education

• Universal College of Engineering

  Bachelor's degree, Computer Science

• Clark University

  Master's degree, Information Technology