Chirag Kagda

About Chirag Kagda

Senior Business Development & Key Account Management professional with 12.6+ years of experience working since 2013 across SME and large enterprise accounts in international markets including the USA, Canada, and EMEA.Accomplished Strategic Planning and Business Development professional with experience in identifying and analyzing new business opportunities. Proven talent for developing business strategy, business/market analysis, and negotiating strategic alliances.Implementing competent business strategies to market a wide range of services for accomplishing sales & profit targets.Develop complete business plans and operational strategies for new and existing business.Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills forproviding superior customer service.Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.Detail-oriented team player with strong organizational skills. Ability to handle multiple clients & projects simultaneously with a high degree of accuracyTech Stack: Digitization, DevOps, ERP & CRM, AI/ML, Salesforce, Custom Software Development, IOT, Cloud services & Data analytics, SaaS, etc. Specialties: Business Strategy, Business Development, Marketing Strategy and Analysis, Business Planning and Analysis, and Strategic Alliances/Partnerships, Client Management, Key Account Management, Cross-selling and up-selling, IT Staffing and recruitment, Negotiation and deal closure, Event campaign Planning and Management, Sales and marketing materials.

Experience

1. Senior Business Development Executive

   Katalyst Software Services Limited

   Apr 2024 — Present · Pune, IN

   Katalyst Software Services Limited is a global software, products, and technology services company delivering solutions across ERP, WMOS, supply chain & logistics, engineering & manufacturing, digital & e-commerce, professional services, and publishing. With offices in the U.S, UK, Germany, and India, Katalyst supports clients worldwide. Recognized by Great Place To Work® and FORTUNE (2018) as one of the best small and mid-sized companies to work for.• Managed the end-to-end sales lifecycle, including lead generate, qualification, requirement discovery, proposal creation, deal closure, and post-sales account growth.• Handled both new client acquisition and existing account management, ensuring sustained revenue and long-term partnerships.• Worked closely with technical, delivery, and leadership teams during pre-sales and post-sales phases to ensure smooth handover and client satisfaction.• Supported marketing and growth initiatives such as outreach campaigns, account-based targeting, and positioning of company services across digital channels.• Played a key role in company growth by identifying market opportunities, new service offerings, and expansion into new industry segments.• Prepared and managed commercial and contractual documentation, including SOWs, MSAs, NDAs, proposals, and rate cards.• Coordinated contract negotiations, pricing discussions, and scope alignment with clients.• Acted as a single point of contact for key accounts, ensuring alignment between client expectations and delivery outcomes.• Contributed to internal sales documentation, playbooks, and process improvements to strengthen business operations.• Supported enterprise clients with software development, enterprise applications, cloud, AI/ML, support services, and digital transformation initiatives• Achieving sales targets, managed sales records, revenue, invoice and maintained accurate customers database.

Education

• Gujarat Technological University (GTU)

  Bachelor of Engineering - BE, Information Technology

  2009 — 2013

Skills

• Online Business Optimization
• Business Development
• Digital Marketing
• Html
• Mysql
• C
• Marketing
• Marketing Communications
• Key Client Relationships
• Cold Call
• New Business Development
• Css
• Sql Server Management Studio
• Business Analysis
• Cascading Style Sheets (Css)
• Marketing Strategy
• Microsoft Office
• Customer Relations
• Jquery
• Javascript
• Cold Calling
• C#
• .net
• Xml
• Online Marketing
• Social Media Marketing
• Email Marketing
• Business Strategy
• Customer Relationship Management (Crm)
• Business
• Client Relations
• Online Lead Generation