Chirag Ingale

About Chirag Ingale

Certified Scrum Master with 4 years and 10 months of experience in Agile environments…

Experience

1. Analyst 1 Infrastructure Services

   DXC Technology

   Jul 2021 — Present · Pune, IN

   Project: Nucleus• Configured and customized core ServiceNow ITSM modules including Incident Management, Problem Management, Change Management, Knowledge Management, Asset Management, and CMDB to meet business needs following ITIL best practices.• Developed and maintained Service Catalog items, Order Guides, Record Producers, and workflow-based fulfillment processes to automate service delivery.• Created and managed Tables, Forms, Lists, Modules, and platform components including UI Policies, UI Actions, Business Rules, and Access Control Lists (ACLs) to enforce data security and automate business logic.• Assisted in troubleshooting and debugging JavaScript-based Business Rules, Client Scripts, and UI Policies to identify and resolve issues, supporting smoother ServiceNow operations.• Configured and managed SLA Definitions, SLA Conditions, and automated notifications to monitor and ensure service level compliance.• Managed external data loading using Import Sets and Transform Maps to import and transform data into ServiceNow tables.• Created and managed Update Sets to capture and migrate configuration and customization changes across ServiceNow instances for upgrades and deployments.• Managed Service Catalog administration including item creation, variables, variable sets, workflows, and approvals.• Responsible for User Administration, role management, and plugin activation as part of platform maintenance.• Developed and maintained Reports and Dashboards for operational insights, SLA performance tracking, and ticket metrics.• Participated in Agile ceremonies including Daily Scrum, Sprint Planning, Sprint Retrospective, and Sprint Demos, contributing to continuous delivery and process improvements.• Collaborated with cross-functional teams and clients for requirement gathering, translating business needs into scalable ServiceNow solutions.

Education

• North Maharashtra University

  Master of Business Administration - MBA, Operations Research

• Government Polytechnic, Khamgaon.

  Diploma , Mechanical Engineering

• Dr. D. Y. Patil Institute of Technology, Pimpri, Pune

  Bachelor of Engineering - BE, Mechanical Engineering