Chirag Shah
Customer Success | Enterprise Data Management & Cloud SaaS | Driving Digital Transformation, Trusted Data, and AI-Powered Value Across Global Enterprises
- Role
- Customer Success Manager at Salesforce
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Chirag Shah
Enterprise Customer Success Leader with 16+ years of experience driving retention, renewals, and customer value across global Enterprise SaaS portfolios.I manage large, complex customer portfolios, owning renewals and expansion strategies while partnering closely with executive stakeholders to align business outcomes with technology investments. My focus is on improving Net Revenue Retention (NRR) through structured success plans, strong product adoption, and data-driven engagement.What I bring:98%+ gross renewal performance across enterprise accountsExecutive-level engagement via QBRs and strategic reviewsStrong track record in accelerating Time-to-Value and adoptionProven use of VoC, CSAT, and NPS to reduce risk and improve loyaltyI thrive in high-impact customer success roles that balance customer advocacy with commercial accountability and long-term partnership building.
Experience
Customer Success Manager
Mar 2026 — Present · Bengaluru, IN
Education
Balaji Institute of Management and Human Resource Development
Master of Business Administration (MBA), Marketing & IT
2006 — 2008
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