Chirag Ramani
Motability Claims Handler @Direct Line Group
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WORK HISTORY
Motability Claims Handler @Direct Line Group
Liverpool, GB
Managed both injury and non-injury motor claims within Claims Licence levels,ensuring timely and fair settlements-Swiftly processed motability claims, ensuring strict adherence to corporate guidelinesand regulatory requirements-Conducted thorough investigations to determine the veracity of claims, ensuringaccuracy and preventing fraudulent activity-Delivered prompt, high-quality customer service by addressing inquiries and guidingcustomers and claimants through the claims process-Collaborated with internal teams to expedite claims processing and achieve optimaloutcomes-Built and maintained relationships with customers, third parties, and claimants, tailoringsolutions to individual needs-Consistently met and exceeded performance goals, receiving recognition for efficiencyand accuracy in claims handling-Handled case management tasks such as reserve allocation, documentation, andtelephony support to operational teams.
EDUCATION
University of Liverpool
Master's degree
Rabindranath Tagore University
Bachelor of Commerce - BCom
ABOUT CHIRAG RAMANI
Dynamic and customer-focused graduate with a Master\'s degree in Marketing from the University of Liverpool and a track record of success in claims management, client service, and digital marketing. Capable of managing complex projects, doing market research, and providing outstanding client experiences across multiple sectors. Proficient at using digital tools such as Google Ads and Canva to increase brand visibility and streamline business operations. Capable of developing relationships with clients and stakeholders while ensuring alignment with organisational goals. Recognised for problem-solving skills, attention to detail, and reaching peak performance in fast-paced circumstances.
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