Chirag Patel

About Chirag Patel

With over seven months at Pfizer, I serve as Senior Manager, CX Solution Engineer, driving the design and deployment of scalable customer experience (CX) platforms. Leveraging expertise in API-driven integrations, secure SDK extensions, and advanced analytics, our team enhances digital engagement while ensuring compliance with stringent InfoSec, privacy, and regulatory standards. By delivering solutions like Medallia surveys and custom dashboards, we’ve enabled a measurable boost in actionable insights across multiple markets. Previously, I contributed to Medallia’s technical delivery and operational efficiency, managing enterprise accounts and implementing system integrations to optimize CX programs. My mission is to bridge business and technology, fostering impactful digital experiences through user-centric design and data-driven strategies. Passionate about simplifying complexity, I aim to enable smarter decisions and meaningful stakeholder engagement.

Experience

1. Senior Manager, Cx Solution Engineer

   辉瑞

   Dec 2024 — Present · Raleigh-Durham-Chapel Hill, NC, US

   Led the launch of 8+ enterprise Medallia surveys within my first 3 months, driving rapid adoption and measurable engagement across multiple markets.Designed and delivered scalable CX solutions aligned with Pfizer’s enterprise architecture and digital strategy, integrating seamlessly with internal systems.Partnered with cross-functional teams to define technical requirements and develop custom dashboards, text analytics, and real-time reporting, leading to a 25% boost in actionable insights.Developed secure, API-driven integrations and SDK-based extensions to expand Medallia’s native capabilities while maintaining full compliance with Pfizer’s InfoSec, privacy, and regulatory standards.Navigated complex approval processes for security, data privacy (HIPAA/GxP), and global compliance, ensuring timely solution deployment without compromising integrity.Conducted detailed technical design reviews and risk assessments, embedding security-by-design principles into every solution delivered.Delivered user training, documentation, and knowledge transfer to ensure 100% stakeholder adoption and long-term platform sustainability.Acted as a trusted advisor on multi-million-dollar transformation initiatives, influencing key decisions and helping guide platform investments across global teams.Advocated for continuous innovation by evaluating emerging technologies and CX trends, proactively driving risk-based improvements across the digital landscape.

Education

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  Master of Business Administration (MBA), Information Technology

  2012 — 2014

• SSGMCE,Shegaon

  Bachelor of Engineering (BE), Computer Engineering

  2007 — 2011

• St John's High School,Hinganghat

  SSC, Junior High/Intermediate/Middle School Education and Teaching

  1995 — 2005

Skills

• C
• Html
• Css
• Jsp
• Mysql
• Javascript
• Xml
• Sql
• Java
• Core Java
• Testing
• Oracle
• Requirements Analysis
• Php
• Software Project Management
• Crm
• Social Networking
• Project Management
• Microsoft Office
• Cem
• Team Management
• Digital Marketing
• C++
• Business Analysis
• Sdlc
• Requirements Gathering
• Microsoft Excel
• Powerpoint
• Management