Chirag Jagatia
Customer Success Manager @汤森路透
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WORK HISTORY
Customer Success Manager @汤森路透
London, GB
Lead customer success initiatives for ONESOURCE, ensuring smooth onboarding, adoption, and long-term optimization- Deliver regular statistical reporting and usage analytics to track performance, identify risks, and uncover growth opportunities- Develop and execute tailored Customer Success Plans aligned with client goals, KPIs, and business outcomes- Facilitate impactful Executive Business Reviews to showcase ROI, share strategic insights, and align on future objectives- Identify and qualify upsell opportunities, collaborating with Sales to bring in leads and expand solution footprint- Build and maintain trusted relationships with senior stakeholders, including Finance Directors, Tax Leads, and C-suite executives, acting as a strategic advisor and advocate for customer needs- Present insights, recommendations, and performance outcomes to directors and heads of finance, ensuring alignment with strategic priorities- Collaborate cross-functionally with Product, Support, and Sales teams to ensure a seamless and unified customer experience- Champion customer feedback internally to influence product enhancements and service improvements- Utilising Gainsight to manage customer health, track engagement, and automate success workflows; and Salesforce to log activities and manage opportunities- Managing over $6.5M in ARR globally.(USA/LATAM/EMEA)
ABOUT CHIRAG JAGATIA
As a Customer Success Manager at Thomson Reuters, I manage key corporate accounts across the UK and EU—driving product adoption, enhancing customer engagement, and ensuring our clients achieve measurable success. I work closely with stakeholders at all levels to align our solutions with their business goals, leading strategic reviews and retention-focused initiatives that deliver real impact.Before joining Thomson Reuters, I worked at Tax Systems, where I focused on B2B customer success for a SaaS-based compliance product. My role involved managing a diverse portfolio of enterprise clients, supporting onboarding, leading migrations, and ensuring ongoing value through a proactive, insight-driven approach.Earlier in my career at KPMG, I developed a strong foundation in professional services and client delivery—gaining valuable experience in stakeholder management, operational discipline, and problem-solving in complex environments.I also previously ran a successful Heavenly Desserts UK franchise, where I led operations, managed teams, and built a strong customer-focused brand. That entrepreneurial experience sharpened my leadership, commercial acumen, and ability to thrive in fast-paced, customer-facing roles.
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