Chirag Gopal
Customer Success Manager | FinTech SaaS | Enterprise & SMB Account Management | Churn Reduction | Onboarding | Renewals | Product Adoption | Strategic Growth Partner
- Role
- Assistant Manager, Customer Success at Zaggle
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Chirag Gopal
Strategic and results-driven Customer Success Manager with over 4 years of experience in…
Experience
Assistant Manager, Customer Success
Nov 2023 — Present · Bengaluru, IN
Manage enterprise and SMB customer accounts for Zaggle’s fintech product suite, including prepaid cards, fuel, meal, and gift wallets.Drove product adoption and wallet usage among SMB clients, resulting in a 25% increase in customer retention.Conducted regular QBRs and health checks, reducing churn and ensuring alignment with client success goals.Led onboarding and ensured successful go-live for high-value clients across industries.Drove upselling initiatives and achieved a 40% reduction in churn.Conducted health checks and strategic reviews to maintain a high customer satisfaction score (CSAT +10%).Collaborated cross-functionally with product, compliance, and support teams to resolve escalations and optimize customer experience. Tools: Salesforce, HubSpot, Excel, Internal Dashboards
Education
Dayananda Sagar Institutions
Bachelor of Engineering (BE), Mechanical Engineering
2012 — 2016
JAGSoM - Jagdish Sheth School of Management
PGDM, Marketing and Analytics
2018 — 2020
Skills
- Microsoft Office
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