Chirag Dubal
Customer Service Expert | Driving Seamless Client Experiences 📈Fintech- Cross Border Payments | Elevating Banking & Investment Journey
- Role
- Customer Success Manager at Chat360
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Chirag Dubal
Results-driven Customer Service and Account Management professional with 15+ years of…
Experience
Customer Success Manager
Mar 2025 — Present · Maharashtra, IN
Effectively manage complex escalations by leveraging advanced AI tools to identify and analyze customer sentiment, ensuring timely and context-aware resolutions that enhance client satisfaction.• Accelerating product adoption by delivering strategic onboarding and best-practice guidance tailored to client goals.• Collaborate with cross-functional teams to enhance service delivery and customer experience.• Actively augmenting customer engagement through data analysis to identify trends, reduce churn, and personalize outreach.• Currently managing a portfolio of enterprise clients, ensuring successful onboarding, driving product adoption, and fostering long-term relationships to maximize customer satisfaction and retention
Education
Welingkar Institute of Management
Advanced Diploma in Business Administration, Accounting and Business/Management
2007 — 2008
University of Mumbai
Bachelor of Commerce, Accounting and Finance
2003 — 2006
Skills
- Performance Management
- Analytical Skills
- Team Leadership
- Service Delivery
- Business Analysis
- Data Analysis
- Microsoft Office
- Training and Development
- Outsourcing
- Leadership
- Vendor Management
- Team Management
- Project Management
- Process Training
- Business Process Outsourcing (Bpo)
- Process Documentation
- Customer Relationship Management (Crm)
- Market Research
- Global Client Management
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