Chirag Bairwa

About Chirag Bairwa

I\'m a strategy and operations leader with over a decade of experience spanning infrastructure, management consulting, and high-growth consumer tech. Currently serving as General Manager at Paytm, I drive initiatives across strategy, product, and customer experience — translating complex business challenges into scalable, execution-ready solutions.My career has taken me from engineering at Powergrid and consulting at KPMG to building product and operations capabilities at Paytm. Across these roles, I\'ve developed a strong ability to align cross-functional teams — product, engineering, and business — toward shared goals, and to turn ambiguity into structured outcomes.I specialize in Customer Experience Management, Strategic Planning, Business Process Improvement, Product Management, Go-to-Market Execution, and P&L Management.I\'m passionate about building systems that scale, improving how businesses serve their customers, and developing teams that thrive in dynamic environments.

Experience

1. General Manager

   Paytm

   Apr 2025 — Present · Gurugram, IN

Education

• Accredian

  Global certification in Product Management, Product Management

• Indian Institute of Technology, Indore

  Bachelor's degree, Electrical engineering

• Indian Institute of Management, Lucknow

  Master of Business Administration - MBA, Operations & Marketing

  2017 — 2019

Skills

• Business Development
• Market Research
• Operation Management
• Data Structures
• Analytics
• Matlab
• C++
• Microsoft Excel
• Sql
• Microsoft Office