Chip Fienga
Account Management & Implementation • Insurance • Employee Benefits
- Role
- Account Manager at The Standard
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Chip Fienga
KEY ACCOUNT MANAGEMENT • CLIENT IMPLEMENTATION • EMPLOYEE BENEFITS • INSURANCECHIP F••••••••@yahoo.comVersatile account manager with proven ability to cultivate key account relationships. Extensive implementation, project and primary point of contact experience. Expands the overall day-to-day relationship to deliver revenue growth, profitability and customer retention. Strong collaborator who provides responsive, consultative service for problem resolution. Detail-oriented, able to multi-task and manage projects to completion. Broad experience with both products and services.Excellent interpersonal skills and thoroughly enjoys partnering with personnel at all levels, both internal and external to the organization. Quick study, with an ability to easily grasp and put into application new ideas and concepts.Specialties: • Key Account Management (KAM)• Internal & External Customer Relationship Building• Excellent Communication & Strong Interpersonal Skills• Ability to Relate, Empathize & Quickly Build Rapport with Clients • Can thrive in a diverse, ever changing environment• Strong Team Orientation• Managing a Book of Business• Customer Implementation/Client On-boarding• Active Listener• High EQ• Sales• Client Retention • Cross-Functional Teamwork • Project Manager • Fortune 500 Clients
Experience
Account Manager
Aug 2022 — Present · US
Act as liaison between home office departments and the customers to initiate plan improvements and resolve administrative inconsistencies.Promote the sale of additional lines of coverage or plan improvements on assigned block of business whenever possible.Actively involved with Sales in the acquisition, submission and implementation of cases over 500 lives. Lead and coordinate the submission, set up and installation of assigned new groups with the policyholder, producer and home office.
Education
Cleveland State University
Master of Business Administration - with Honors
The Ohio State University
BA, Economics
Skills
- Implementation Services
- Leadership
- Employee Benefits
- Sales
- Benefits Administration
- Strategic Planning
- Customer Retention
- Customer Service
- Account Management
- Consultancy
- Account Retention
- Time Management
- Cross-Functional Coordination
- Contract Negotiation
- Physician Relations
- Onboarding
- Process Improvement
- Insurance
- Physician Liason
- Consulting
- Client Relationship Building
- Inside Sales
- Crm
- Vendor Relations
- Benefit Administration
- Service Minded
- Training
- Customer Satisfaction
- Contract Management
- Customer Oriented
- Service Operations
- New Hire Orientations
- Teamwork
- Management
- Human Resources
- Customer Relations
- Back Office
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