Chip Betcher
IT Technician @Nelson Mullins Riley & Scarborough
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WORK HISTORY
IT Technician @Nelson Mullins Riley & Scarborough
Columbia, SC, US
Install, troubleshoot, and repair desktop computers, laptops, tablets (iPad, Surface, etc,), mobile devices (iPhone, Blackberry, Droid), peripherals, and multifunction printers. • Install and maintain Operating Systems and Images (XP, Win 7, Win 8.1, Win 10), along with various PC software for system users.• Setup of A/V equipment for system users to include projectors, Crestron systems, Polycom and Tandberg video conference systems, Mediasite audio/video streaming and recording, and Soundpath audio bridges. • Create tickets and support escalated tickets from Help Desk using Remedy/Footprints and IQ Track software. • Installation and support of multiple voice technologies ranging from Avaya VOIP phones to Lucent and AT & T digital sets. • Installation and support of multiple external devices and associated software such as dictation recorders and foot pedals, speakers, storage drives, local printers, and scanners.• Maintain an accurate inventory and database of IT resources. • Assist with the installation of PCs and phones during office moves.Works with/familiar with Active Directory, Microsoft System Center Configuration Manager, DameWare, VMWare. Lansweeper, Manifestly, Net Documents, BigHand, Mobile Iron, Ricoh and HP MFPs
EDUCATION
University of South Carolina
Biology, General
Newberry College
Biology, General
Midlands Technical College
A+ and Network+
SKILLS
ABOUT CHIP BETCHER
Conferencing and Collaboration Supervisor at Nelson Mullins Riley & Scarborough LLP
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