Olivia Chiong

About Olivia Chiong

Certified AWS AI Practitioner | Professional Scrum Product Owner | Professional Services & Product Leader for AI SolutionsI\'m a product and operations leader with deep experience bridging business needs and technical execution—especially in the fast-moving world of AI. I currently drive product development and professional services delivery at Invisible Technologies, a cutting-edge business blending human talent and automation to solve complex business problems at scale with the use of AI.With a foundation in project management and over 20 years of experience across product, professional services, and small business consulting, I\'ve led high-impact delivery teams, built scalable systems for AI model training, and designed workflows that power data pipelines and enterprise process automation.My passion lies in turning chaos into clarity—whether that’s translating client goals into robust technical solutions, building efficient delivery models for AI services, or guiding teams through the product development lifecycle. I’m equally at home writing user stories as I am developing service playbooks or partnering with operations to execute strategic transformations.Past lives included publishing a book on productivity for entrepreneurs, running a consultancy, and supporting community-led initiatives in Singapore and Seattle. Throughout it all, one thing remains true: when a better system doesn\'t exist, I create it.

Experience

1. Product Operations Lead

   Invisible Technologies

   Jul 2025 — Present · Seattle, WA, US

   As the Lead of the Product Operations function, I’m responsible for building the connective tissue between product strategy, execution, and stakeholder alignment across the company. My focus is on driving operational excellence within the product organization, enabling teams to deliver with clarity, speed, and accountability.Key Responsibilities- Establish the Product Operations function from the ground up, defining its charter, goals, and integration within the broader product org- Launch a cross-company product feedback system via Slack, including dedicated roadmap channels, structured intake forms, and real-time feedback trackers- Increase visibility and transparency of the product roadmap to all business stakeholders, resulting in improved trust and collaboration across teams- Partner closely with Product, Engineering, Design, Delivery and Go-to-Market teams to ensure tight alignment and delivery on product strategy- Own and continuously improve core product processes, including planning, prioritization, feedback loops, and internal communication rituals- Leverage AI and automation tools to streamline repetitive product ops processes—such as feedback triaging, roadmap tagging, and stakeholder updates—reducing manual overhead and improving team efficiency- Serve as a key liaison for stakeholders across the company, creating scalable systems to track feedback, identify themes, and inform product decisions.

Education

• Raffles Institution

  A Levels

  1997 — 1998

• The University of Western Australia

  Computer Science

  2001 — 2004

• altMBA

  altMBA 35

Skills

• Productivity Improvement
• Productivity Coaching
• Time Management
• Outsourcing
• Outsourcing Management
• Outsourced Solutions
• Productivity Tools
• Productivity Software
• Blogging
• Small Business
• Social Media Blogging
• Event Management
• Marketing Communications
• Social Media Marketing
• Marketing
• Marketing Strategy
• Public Relations
• Management
• Sales
• Social Media
• Business Development
• Online Advertising
• Start-Ups
• Project Management
• Digital Marketing
• Consulting
• Writing
• Operations Management
• Content Marketing
• Business Planning