Chioma O.
General Manager, Operations @City Fitness
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WORK HISTORY
General Manager, Operations @City Fitness
Guide the performance and evolution of a flagship, high-volume fitness and wellness operation, balancing experience quality, operational rigor, and financial results- Make ongoing decisions related to programming, pricing, staffing, and partnerships based on customer behavior, engagement patterns, and operational constraints- Examine how members discover, interpret, and engage with offerings; refine structure and language to reduce friction and support confident decision-making- Coordinate cross-functional teams and external partners to deliver cohesive initiatives from concept through execution- Review vendor and partner performance across reliability, quality, and cost, adjusting approach to improve consistency and reduce risk- Translate operational data and qualitative feedback into clear insights and recommendations for senior leadership
EDUCATION
Fort Scott Community College
Associate of Science (A.S.)
Northwestern University
Master of Science - MS
The University of Kansas
Bachelor of Science
SKILLS
ABOUT CHIOMA O.
I lead complex work at the intersection of operations, strategy, and information design. My experience spans healthcare, fitness, and creative environments, where I build clear systems, guide cross-functional teams, and improve decision-making at scale. Currently pursuing an MS in Information Design and Strategy at Northwestern University.
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