Chintan Vora
Client Manager & Product Specialist, India at Dealogic (ION Analytics)
- Role
- Product Specialist at Dealogic
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Chintan Vora
Offering nearly 15 years of experience in Business Development, Product Management, Team Management & Profit Centre Operations - Currently associated with Dealogic LLC, Mumbai as Client Manager, India - Product Division; worked on product: JIRA, WebEx, Concur, SDC, Merger Market, Cap IQ, Bloomberg & SalesForce - Key Account Management: established & retained top investment banking client with high profit accounts; skills in developing & maintaining relations with the top Global Investment Banking and Consulting Firms across India - Excellent in undertaking analysis of business performance to make strategic decisions; skilled in formulating future objectives & operational policies on performance areas for the organization - Rich experience in providing differentiated product propositions & solution based approach to clients focusing on resolving needs, thereby creating win-win situation & foundation for long-term client retention - Performance-driven professional with proven track record of negotiating multi-million contracts with high value clients - Propelled the organizational reach & market share / profitability through the application of robust strategies & client relationship management skills
Experience
Product Specialist
Jun 2021 — Present · Mumbai, IN
Responsible for driving automation efforts around client support (this includes the creation and updates of training videos, searchable online guides, FAQs, KBAs, Chatbots etc.)- Coordinate with product development, marketing, events/publishing team on the creation of automated customer self-service portal, global customer knowledge center, customer retention/upsell campaigns- Work with Account Managers to ensure smooth onboarding for newly acquired products. Ensuring access is configured appropriately, providing training, and setting up branding templates and designing/implementing targeted campaigns- Work with Account Managers to deliver value to key users to support growth and customer retention strategies incl. present new product capabilities- In coordination with Account Managers, lead external training sessions with large user groups or key users- Provide training sessions to internal teams on value and benefits of new product features on an ad hoc basis. Aid the support team on escalated and complex client queries- Effectively communicate with clients to ensure they get the best experience using the product- Work with new business owners on product validations in meetings, acting as the product expert- In collaboration with product development and Segment Heads, build and maintain the framework for efficient feedback collection and dissemination and distribution of content specific high-impact insights to support commercial strategies- Ensure regular delivery of product specific client feedback to internal stakeholders to support content and product development strategies and long-term to assist with building automated solutions. For Dealogic products flowing product feedback using data analytics to prove value to clients.
Education
S. K. Somiaya College of Commerce and Arts (University of Mumbai)
B.Com, Financial Auditing and Accountancy
2000 — 2003
IES MCRC (University of Mumbai)
MMS, Finance, A
2004 — 2006
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