Chintan Patel
Technical Support Manager - Enterprise Technical Support
- Role
- Technical Support Manager at SolarWinds
- Location
- Valsad, GJ, IN
- LinkedIn followers
- 500 followers
About Chintan Patel
A self-motivated professional career with 10 years of experience in providing exceptionalcustomer support in a fast-paced, high-volume technical environment. Possesses leadership skillsand a proven track record of mentoring and managing a team of Support Specialists to deliverenterprise-level technical support. Excellent reputation for working with customers to solveissues and improve customer satisfaction, and effectively manage customer communication.Greatpassion for improving customer experience and delighting customers by helping them meet theirdesired outcomes.
Experience
Technical Support Manager
Dec 2023 — Present
Leading a team of technical support engineers, ensuring timely and high-quality support for SolarWinds products. Responsibilities include mentoring and training staff, managing performance metrics (KPIs), resolving complex technical escalations, and optimizing support workflows. Actively involved in process improvement, customer feedback analysis, and cross-functional collaboration with product and engineering teams to drive issue resolution and enhance service quality. Also oversee scheduling, resource planning, documentation efforts, and alignment of support operations with broader business objectives such as customer retention and operational efficiency.
Education
Bavisgam Vidhyalaya, V.V.Nagar
High school, science
2004 — 2006
St. Joseph E.T. High School, Billimora
School
1992 — 2004
Veer Narmad South Gujarat University, Surat
Bachelor of Engineering - BE, Computer Engineering
2006 — 2011
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.