Chintan Mistry

Lead Technical Train Maintenance and Service Operations Advisor @Siemens

Toronto, ON, CA

As Lead Technical Advisor at Siemens Mobility, I align service operations with strategic goals to ensure optimal fleet performance, customer satisfaction, and contractual compliance. I lead cross-functional teams and collaborate with internal and external stakeholders to drive continuous improvement, operational efficiency, and innovation across rolling stock maintenance.Key Responsibilities & Achievements:• Align service delivery with short, medium, and long-term strategic goals of Siemens and its customers.• Develop and monitor KPIs tied to contract deliverables, driving performance improvements and operational transparency.• Lead strategic review meetings with customers, showcasing enhanced product performance and fostering long-term partnerships.• Mentor and guide Technical Advisors and Warranty Coordinators, promoting team development and technical excellence.• Maintain strong customer relationships through professional communication and proactive issue resolution.• Ensure compliance with contractual obligations and customer requirements via active participation in internal reviews.• Coordinate with support functions and suppliers to ensure timely delivery of materials and services; participate in supplier performance evaluations.• Contribute to budget planning and strategic initiatives, tracking progress and measuring success against defined objectives.• Maintain documentation to demonstrate fulfillment of contract deliverables and regulatory compliance.• Ensure fleet adherence to Transport Canada regulations, Siemens standards, and internal policies.• Collaborate with HQ engineering teams to implement reactive and proactive fleet improvements.• Support performance regime implementation, monitor reliability trends, and develop improvement proposals.• Apply Six Sigma and continuous improvement methodologies to enhance productivity and service quality.• Promote a culture of safety, quality, and innovation across all stakeholder interactions.

Sanjivani K.B.P. Polytechnic Kopargaon

Mechanical Engineering