Chintan Gajjar
Software Engineering @Cisco
- Role
- Consulting Engineer at Cisco
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Chintan Gajjar
Design,Deploy,Implement and support experience for the Contact Center and Voice Technology product suite and infrastructure.Key Skills:• Cisco Unified Customer Voice Portal• Cisco UCCE (Formerly know as Cisco IPCC )• Cisco UCCX \\ IP IVR• Cisco EIM/WIM• Cisco Finesse• Cisco Socialminer• Cisco CAD server and CTI OS server Solution• Cisco Outbound SCCP/SIP Dialer• Cisco Agent Greeting Solution• Cisco Remote Agent Solution• Building Custom elements for CVP for Backend integration• Java SOAP Web services for integration of unified CVP with third party applications. • UCCE troubleshooting tools and log analysis.• Nuance ASR/TTS Solution.• Calabrio Call Recording and QM Software.• JAVA• MS SQL Server Management Studio and SQL • Cisco Unified Communication Manager [CUCM]• Cisco Unified Communication Manager express [CME]• Cisco Voice/VXML Gateway• Cisco UBE• Cisco Unity connection• Virtualization tools like VMWare ESXi• HP Server Insight Module [SIM] tool.• Workflow design with Microsoft Visio Designer• HP Sitescope Deployment for Monitoring UCCE solution• TropoCertification & Training:Trainings:DUCCE (Deploying cisco unified contact center enterprise)CVPI (Cisco customer voice portal integration)Cisco Certificate:CCNA R & SCCNA VoiceCVOICE (642-437)
Experience
Consulting Engineer
May 2021 — Present · San Jose, CA, US
San Jose, California, United States
Education
Nirma university
Bachelor of Technology (B.Tech.)
2007 — 2011
Skills
- Cvp Call Studio Scripting
- Icm
- Cvp
- Ucce
- Cisco Call Manager
- Cisco Interaction Manager
- Cisco Routers
- Cisco Technologies
- Vxml
- Ccna
- Voip
- Ipcc
- Java Web Services
- Sip
- Pre-Sales
- Cvoice(642-437)
- Cost Down
- Integration
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