Chinna Babu Korlagunta
Cloud Tech Support Associate @Accenture
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WORK HISTORY
Cloud Tech Support Associate @Accenture
Bangalore Rural, IN
Provided end-to-end technical support for hardware, software, and network issues, ensuring minimal downtime and high user satisfactionManaged and maintained Windows OS environments, including system updates, patching, and performance optimization • Administered Active Directory for user account creation, group policy management, and access control across enterprise systems • Utilized ServiceNow to efficiently track, resolve, and escalate IT support tickets, maintaining SLA compliance • Configured and troubleshot network components including DHCP servers, routers, and switches to ensure stable connectivity • Deployed and managed software packages using SCCM, streamlining application rollouts and system updates • Supported cloud infrastructure on AWS, assisting with instance provisioning, monitoring, and basic cloud troubleshooting • Delivered remote support using tools like LogMeIn and SSC Remote, resolving issues for geographically dispersed users • Collaborated with cross-functional teams to resolve customer issues via softphone, ensuring clear communication and timely resolution • Applied ITIL best practices to improve incident response workflows and enhance service delivery • Demonstrated strong analytical skills in diagnosing system failures and implementing longterm solutions
EDUCATION
Sri Venkateswara University
Bachelor of Arts - BA
ABOUT CHINNA BABU KORLAGUNTA
Working at Accenture as a Cloud Technology Support Associate, providing technical assistance and cloud infrastructure solutions to a leading US-based client. My role involves diagnosing and resolving complex cloud-related issues, ensuring optimal system performance, and contributing to a seamless cloud experience for end users.
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