Chinmaychiranjeeb Nayak

About Chinmaychiranjeeb Nayak

Results-driven professional with 5+ years of experience improving operational performance by combining structured execution, data analysis, and continuous improvement across global service environments.Experienced in leading large teams while converting business requirements into measurable KPIs, automated dashboards, and standardized workflows that improve productivity, quality, and SLA compliance.Strong at analyzing end-to-end processes, identifying inefficiencies through root-cause analysis, and implementing sustainable improvements using GEMBA-led process mapping and data insights.Adept at partnering with stakeholders to translate strategic objectives into actionable operating models, supported by MIS frameworks, performance reviews, and analytics-driven reporting.Hands-on leader with experience managing 60–100+ FTEs, driving execution discipline, capability building, and performance improvement through structured coaching and data-backed interventions.Proven ability to leverage automation and reporting tools to reduce manual effort, improve data integrity, and enable faster, more informed decision-making.Known for balancing people management, process governance, and analytical thinking to deliver consistent outcomes in high-volume, SLA-driven environments.

Experience

1. Deputy Manager Operations

   WNS

   Apr 2025 — Present · Gurugram, IN

   Directly managed and performance-coached ~60 -100 FTE operational teams by translating business and functional requirements into role-level KPIs, automated dashboards, and MIS frameworks; reduced manual reporting by ~3 hours per day while improving productivity and accountability.Owned end-to-end performance management for teams, including KPI setting, daily/weekly performance reviews, SLA tracking, and leadership reporting using Tableau and Salesforce.Established structured coaching and feedback mechanisms by automating quality audit workflows using Google Apps Script, enabling timely interventions and saving ~10 minutes per audit.Led root-cause analysis for both process and people performance, identifying non-value-added activities driving 30% of increased turnaround time and implementing corrective action plans with team members.Improved compliance, data ownership, and execution discipline by guiding teams to identify and resolve 50+ data integrity issues through validations, reviews, and corrective follow-ups across client systems.Built team capability and scalability by leading the rollout of an end-to-end outbound calling mechanism; trained team members, enforced SOP adherence, and supported expansion across multiple operational sites.Addressed attrition risk at team level through performance reviews, coaching conversations, and early interventions based on productivity, quality, and attendance signals.

Education

• N. C. Jr. College Jajapur

  Council of Higher Secondary Education Odisha, 10+2 Science

• GCE, Keonjhar (Biju Patnaik University of Technology Odisha)

  Bachelor of Technology - BTech, Mechanical Engineering

  2016 — 2020

• R. C. High School Jajapur

  Board of Secondary Education Odisha, Matriculation