Chinmaya Chhatre

Experience

1. Site Reliability Engineer

   apexanalytix

   Sep 2020 — Present · Charlotte, NC, US

   As a Site Reliability Engineer with skills in SQL, Python, Dynatrace, and Selenium, I have successfully improved application performance and reduced manual work by automating repetitive tasks and processes using Python and Bash scripting. I have also used my SQL skills to optimize queries and reduce the load on application servers. In addition, I have developed and maintained monitoring and observability tools using Kibana, Dynatrace, and Datadog to enable proactive identification and resolution of system issues. I conducted post-deployment testing using Selenium to ensure system functionality and reliability, resulting in a reduction in defects and improved user experience. One of my key achievements was increasing system stability by using my skills in IIS (Internet Information Services) and Microsoft Windows server for application maintenance and monitoring. I was able to increase and own customer satisfaction and retention through extensive relationship development. I ensured coverage and support of all critical service management processes, such as Incident Management, Problem Management, Change Management, and Application Enhancements. I collaborated extensively with other teams, including development and executive leadership, to ensure optimal client experience and meet critical deadlines. I also executed client training sessions on new features and product offerings and successfully created high-quality documentation. I held frequent intra-team knowledge sharing sessions to enable new team members to gain detailed knowledge about the product. As a senior team member, I managed multiple clients concurrently while meeting SLAs for high client satisfaction. I provided technical mentorship and guidance to junior team members, resulting in improved team productivity and job satisfaction.

Education

• University of Pune

  Bachelor's degree, Instrumentation Technology/Technician

  2012 — 2016

• Michigan Technological University

  Electrical and Computer engineering, 3.5/4.0

  2016 — 2018