Chinmay Sharma

Associate Business Analyst Ii @Pella Corporation

45% Analysis and design work - Analyzing business requirements, developing design, managing configuration and integration, and conducting robust testing to support new system implementations, current system upgrades and business process changes and CI initiatives.• 20% Day to day support - Supporting current business systems including issue identification and resolution, functional performance monitoring and tuning and disaster recovery capability to meet business objectives leveraging both user feedback and internal metrics to drive improvement.• 10% Project management – Development and coordination of medium projects or complex components for larger projects• 10% Documentation and Training - Creating and maintaining documentation and conduct end user training. Educating users in workflow, business processes, and reporting metrics enabled by system.• 10% Reports and Metrics - Extracting and formatting data to support reporting and metric needs.• 5% Advanced Support - Supporting other team members by providing industry expertise on difficult and complex issues.• Engaging in shared support, scheduled maintenance and disaster recovery assignments.