Chinmay Sawant
Product Manager at ICICI Securities | NMIMS Mumbai | Fintech | Digital Journeys | Revenue Growth | NPS | Automation | Ex-TCS | 6+ Yrs Exp
- Role
- Chief Manager - Products at ICICI Securities
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Chinmay Sawant
Product Manager with 6+ years of experience driving large-scale digital, regulatory, and…
Experience
Chief Manager - Products
May 2023 — Present · Navi Mumbai, IN
Led development of REKYC journey enabling 4.5L+ users to complete KYC digitally; safeguarded ₹600 Cr revenue and prevented ₹4,200 Cr MTF square-off• Created an automated KYC update engine used by 65L+ users, enabling 100% compliant onboarding with zero manual effort• Boosted NPS from 20% to 42% by integrating VOC voice analytics, optimizing app performance & simplifying UX• Built end-to-end Online DDPI journey; increased registrations 6x, improving customer stickiness• Revamped non-login website and launched FAQ hub of queries, improving campaign click rate by 30%• Optimized customer reactivation journey: drop-off reduced from 15% to 2%, improving revenue by ₹1 Cr• Integrated stock SIP post-reactivation; 15% of reactivated users placed SIP orders• Developed bulk email module, reducing dispatch time from 2 days to minutes—used to reach 7L+ customers• Delivered regulatory journeys for PAN-Aadhaar, Nomination, and Trading Preferences, enabling 11L+ compliant submissions• Spearheaded GIFT Nifty feed integration, driving better pre-market user engagement
Education
S.V.M. High School, Kandiwali
Matriculation
1999 — 2009
Ramrao Adik Institute of Technology
Bachelor’s Degree
2012 — 2016
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA
2021 — 2023
Thakur College of Science and Commerce, Kandiwali
Higher Secondary Education
2009 — 2011
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