Chinmai N.
Process Associate @ZAPS Group
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WORK HISTORY
Process Associate @ZAPS Group
IN
EDUCATION
Nalanda Degree College
Bachelor of Business Administration - BBA, Human Resources Management
ABOUT CHINMAI N.
Results-driven Customer and Product Support Specialist with 3+ years of experience in SLA-driven ticket management, technical support, and customer service across BPM, IT services, and SaaS environments.•Proven expertise in incident management, application troubleshooting, root cause analysis, and process improvement.•Hands-on with tools including Zendesk, Jira, Azure, MongoDB, Postman, and Metabase.•Passionate about delivering exceptional customer experiences while driving operational efficiency.•Skilled in handling high-volume tickets, resolving complex technical issues and crafting polite,professionalcommunications for teams, leadership, and clients.•Excel at grievance resolution, hybrid IT environments, and leveraging data insights (e.g, Metabase) for proactive support.Currently based in Hyderabad, Telangana, seeking opportunities to contribute to innovative tech teams.
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