Chinedu Okoli

after Sales Service Specialist @DJI

GB

Key Responsibilities:Customer Support & Troubleshooting: Diagnose and resolve technical issues related to hardware, flight control systems, and integrated software platforms.Software Integration: Work closely with development teams to ensure smooth integration of our software with drone systems, including firmware updates, flight software optimization, and sensor calibration.Technical Documentation: Create detailed troubleshooting guides, FAQs, and best practices to help end-users and customers effectively utilize drone technologies.Collaboration with R&D: Partner with engineering and software development teams to identify recurring issues and provide input for product enhancements and software releases.Testing & Quality Assurance: Assist in testing new software updates, ensuring compatibility and performance across various models.Customer Training: Empowering customers with the knowledge to fully maximize their drone systems’ capabilities.Data Analysis: Analyze system logs and performance data to identify trends, bugs, or issues, contributing to continuous improvement of both hardware and software.Key Skills- Proficiency in software development- In-depth knowledge of hardware (flight controllers, sensors, propulsion systems, handheld devices)- Strong problem-solving and analytical skills for both hardware and software issues- Excellent communication skills to liaise between customers and internal teams- Ability to explain complex technical concepts to non-technical audiences.