Chindu Jayan

Sr Program Manager Customer Partner @Hitachi Digital Services

Hyderabad, IN

In this position, I champion the execution and maintenance of Annual Operating Plan (AOP) revenue and margin targets using a data-centric strategic approach. I also foster lasting relationships with key clients, serving as the primary liaison and leading strategic communications to enhance project clarity and effectiveness. Additionally, I developed sophisticated reporting infrastructure that improved resource efficiency, project timelines, and overall program health, driving enhanced risk mitigation and client satisfaction.Key Achievements:• Spearheaded digital transformation for a major automotive client, boosting stakeholder satisfaction by 45% and reducing project timelines by 20%.• Grew a new client account to $20 million revenue with a 35% profit margin and 14% growth per year.• Elevated client relationships to strategic partnerships, scaled a cross-functional team to over 100 members within a year, and led the development of multiple high-performing development teams and global Application Management Operations (AMO) teams. These teams are seamlessly integrated to cover the end-to-end product lifecycle from inception, build, and deploy to maintenance.• Implemented Application Reliability Centers and Centers of Excellence teams, which produced multiple reusable component, automations, best practices, thereby achieving significant cost savings, improved performance, and faster incident response, leading to enhancements in system availability.• Advanced financial and operational controls through specialized Excel-based tools and Centers of Excellence, reducing expenditures by 4-5% and enhancing profit margins through strategic vendor negotiations.

College of Engineering Chengannur

BTech, Electronics Engineering