Chad Impey

Information Technology System Manager @ATG (Auction Technology Group)

London, GB

I lead global IT operations across four regions — UK, North America, Germany, and Mexico — delivering robust, secure, and scalable support for a hybrid workforce. My role combines hands-on technical work with strategic oversight, balancing day-to-day service delivery with longer-term infrastructure and process improvements.Key Responsibilities:Global IT Leadership: Manage a high-performing IT support team across time zones, ensuring smooth onboarding, service delivery, and SLA adherence to or above 95%.Procurement & Vendor Management: Oversee supplier relationships, renewals, and contract negotiations, with a focus on cost-efficiency and scaling appropriately to business needs.Process Automation & Workflow Efficiency: Champion smarter, automated ways of working—enhancing JML processes, scripting onboarding tasks, and reducing manual overhead across recurring workflows.Security & Compliance: Actively maintain secure access, device management, and remote working environments across multiple geographies.Strategic Cost Awareness: Contribute to IT budgeting conversations, always seeking performance-driven value for spend.