Chillam Vasanth
- Role
- Technical Support at Concentrix
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Chillam Vasanth
I am a determined and motivated Technical Support Advisor at Concentrix, with hands-on…
Experience
Technical Support
Sep 2024 — Present · Hyderabad, IN
We are responsible for troubleshooting and resolving technical issues for customers, clients, or internal teams. We work with IT, software, hardware, ensuring systems run smoothly and efficiently.We provide assistance to agents related to hardware, software, networking in systems. We diagnose and find the root cause which helps to resolve technical issues through chat and remote access.Troubleshooting & Issue Resolution – We Identify, diagnose, and resolve hardware/software/networking issues.Customer Support – We Provide technical assistance to end-users via chats and ticketing tool. Documentation – Record troubleshooting steps, solutions, and knowledge base articles.Communication Skills: Clear and concise explanations of technical problems.Problem-Solving: Analytical thinking to diagnose and resolve issues faster.We work with more deep-down cases of the agent’s device which is having many issues which can be cleared and explained to agent and give resolution as soonest.Basic area of works- No power, No Boot, BIOS Error, BSOD, Bit locker and other major issues with display and graphics drivers, sounds issues as well we support agents.
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