Chikwado Joan
Vice President of Operations @Skin Laundry
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WORK HISTORY
Vice President of Operations @Skin Laundry
Los Angeles, CA, US
Lead the service process, employee performance, and customer satisfaction system of outpatient clinics across the United States- Develop clinical operation standards and training processes to ensure brand consistency- Introduce cutting-edge equipment (such as Nd:YAG, Erbium, etc.) and technical solutions- Optimize the appointment system and CRM to increase customer repurchase rate and NPS score- Work with the finance and development team to promote new store openings and budget control- Manage a national clinical team of more than 100 people to achieve efficient collaboration across multiple stores across states
EDUCATION
University of Washington
Biology, General
University of Southern California
Master's Degree, Health/Health Care Administration/Management
ABOUT CHIKWADO JOAN
I am a strategic operations executive in the medical aesthetics industry, with over 15 years of experience in skincare technology, patient care, and clinic management. I specialize in multi-location optimization, clinical training systems, and customer experience innovation
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