Chigo Nzeadighibe
Service Desk Analyst Evolving into Program Evaluation and Data Analytics
- Role
- Service Desk Analyst at ePlus inc.
- Location
- Laurel, MD, US
- LinkedIn followers
- 500 followers
About Chigo Nzeadighibe
Exceptionally skilled Service Desk Analyst with over 3 years’ experience in systems administration and customer/user support. Adaptable and collaborative professional that understands user concerns and the significance of communication and resolving issues in a simple way.
Experience
Service Desk Analyst
Jul 2022 — Present · VA, US
Provide technical support for over 30 different companies that range from hospitals, government contractors, universities, state governments, and businesses- Documented, tracked, and monitored system-related problems, ensuring timely resolutions- Conducted remote support sessions, enhancing the user experience with software like Office 365, Citrix, and more- Utilized Incident Management in ServiceNow for documenting and tracking incidents- Assisted in user-centered system administration tasks, including user management and system updates- Provided training and guidance to new staff, enhancing team performance- Fostered a positive user experience by customizing solutions to individual needs.
Education
Arizona State University
Master of Science - MS, Program Evaluation and Data Analytics
Tidewater Community College
Associate of Science - AS, Computer Science
Old Dominion University
Bachelor of Science - BS, Psychology
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