Chiemela Oji
Customer Success Manager @Ownbackup
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WORK HISTORY
Customer Success Manager @Ownbackup
NJ, US
Lead every phase of the post-sales customer relationship: training, demos, support, business reviews, and subscription contract renewals. Obtain and evaluate all relevant information to perform customer Account Health Analysis, Business Reviews, and Contract Renewal conversations. Conduct regular check-ins with key client contacts to ensure successful adoption, customer engagement, and value realization within the account. Review product adoption or utilization rate, monitor and deliver on those metrics by providing customer guidance and improvement recommendations to ensure alignment with the client\'s business and organizational goals. Serve as a Customer advocate and Subject Matter Expert in Data Backup & Recovery, Information Security, and Business continuity best practices. Partner internally and coordinate cross-functionally with Sales, Product Owners, Billing, Support, and Marketing to ensure customers have multi-level support and deliver client satisfaction. Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors. Build authentic, lasting relationships with customers and act as the voice of the customer by providing feedback to internal teams to help keep a customer-focused culture. Skills: Software-as-a-Service (SaaS) Industry · Strategy & Change Management · Customer Satisfaction · Adoption · Relationship Management
EDUCATION
University of Portsmouth
Bachelor’s Degree, Business Enterprise Development
Bellevue University
Master of Science - MS, Management Information Systems (Information Security minor)
ABOUT CHIEMELA OJI
I am a Customer Success Manager at OwnBackup, a cloud data protection platform that provides secure, automated, and daily backups of SaaS and PaaS data. With over four (4) years of experience in customer success, sales, and operations, I help organizations secure their most valuable assets in business and achieve their goals. As a data backup and recovery expert, I lead every phase of the post-sales customer relationship, from training and support to business reviews and contract renewals. I conduct regular check-ins with key client contacts to ensure successful adoption, customer engagement, and value realization within the account. I also leverage my Python programming skills to automate and optimize workflows and processes. I am passionate about customer success management and continuous product design, and I have earned certifications in Lean Six Sigma, CSM, and CPD to enhance my knowledge and skills. I enjoy working with various customers to solve their problems, build brand loyalty, and increase revenue. I am always eager to learn new technologies and best practices and to collaborate with cross-functional teams and partners.
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