Jessie Lin
User Researcher @TAL Education Group | AI | Educational Technology | Human Factors | Human-Computer Interaction Master\'s @ UMich MSI | Qualitative and Quantitative Research | Mandarin-English
- Role
- User Experience Researcher at Tal Education Group
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Jessie Lin
I am a bilingual Mandarin Chinese-English User Researcher with expertise in solving complex problems. Through a blend of qualitative and quantitative methods, my insights influence business decision-making across all stages of product development, from exploration to global launch. With a master’s degree and teaching experience in Human-Computer Interaction from the University of Michigan, I integrate design principles and cognitive psychology to deliver impactful international research. My work has contributed to successes such as achieving an \'Excellent\' Net Promoter Score, winning the 2022 CES Innovation Award, and driving a 30% increase in sales with a product bundle.I am actively seeking a mixed-methods User Researcher role in a purpose-driven organization where I can leverage my experience in strategic, hardware, and software research to create delightful user experiences that bring success to business and improve people\'s lives!
Experience
User Experience Researcher
Nov 2024 — Present · San Francisco, CA, US
Go-To-Market Team, guiding the 0-1 development of the world’s first OpenAI-powered tablet for K-12 learning. Directly report to C-level executives to influence the product and go-to-market strategies of 16 AI applications. Shape 2 product lines from exploration to launch by delivering rapid research insights to cross-functional teams. Improve user satisfaction by 68% for a voice-based conversational AI by informing key user needs & scenarios. Drive usability, accessibility, and gamification optimizations using in-home testing insights from 100+ families.
Education
University of Michigan
Master of Science - MS, Master of Science in Information: Human-Computer Interaction
Durham University Business School
Overseas Exchange Programme, Management and Marketing
2019 — 2020
National Taiwan Normal University
Bachelor of Business Administration - BBA, Business Administration and Management, General
2016 — 2020
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