Chidera Nwanze

Operations Coordinator @U-Haul

Regina, SK, CA

Coordinated and implemented Health and Safety programs; OHC meetings, Toolbox meetings, Hazard Identification exercises, Warehouse inspections, AWSA (Agricultural Warehousing Standards Audits) etc, resulting in a reduction in workplace incidents• Effectively managed inbound and outbound shipments, achieving a 98% on-time delivery rate • Streamlined communication (email, phone, text messaging) between outside carriers, drivers, warehouse teams, thereby improving operational efficiency• Implemented real-time tracking with Samsara Fleet Management software, as well as other tracking tools and software thereby reducing client follow-up inquiries by 50%• Supervised inventory levels, maintaining a 99% accuracy rate and eliminating overstocking issues• Communicated and Implemented safety and organizational protocols thereby reducing incidents• Resolved shipment/receiving complaints within business hours, and improving client retention rates• Identified and addressed process inefficiencies, reducing operational bottlenecks and efficiently cutting delivery delays• Trained new and returning team members on operational policies, thereby reducing onboarding time• Prepared and maintained detailed shipping and delivery records, achieving 100% compliance during audits