Chidanand Palled

About Chidanand Palled

I love to dig into customer problems and solve them with Salesforce technology. To accomplish this, I focus on delivering key outcomes, building an amazing team culture around, and quickly adapting to new learnings. Key Notes in the Professional journey until now >>- 14X Salesforce Certified Professional with 8+ years of experience in IT and Technology Services- Successfully completed All-Star Ranger Rank with 700+ badges as a part of Salesforce Learning- Successfully delivered 5+ CPQ CloudSense projects in Accenture- Worked under 5 different project categories; based on CloudSense CPQ, Webservices, Smart Metering Implementation projects, Integration, Tools, and Automation- The work in Salesforce focuses on getting connected with live customers and clients to resolve their technical queries, concerns, issues, etc, and resolving them upto the best satisfaction possible - Mentoring newbies on product lines in Service Cloud to improve skillsets and learning curves by taking training sessions and skill-based product learning on various topics in Salesforce- Am in charge of the Hiring team in Salesforce when it comes to taking technical rounds to hire good Talent available- Dedicated and Quick Learner showcased this by handling two products at similar times; Digital Engagement and Field Service Lightning- Team player: Rebounded the team metrics with top KPIs in the team- Always in a position to help others with acquired knowledge- Workload managing ability: Handled multiple roles under the Accenture and Salesforce umbrella- Out-of-the-box thinker by helping the team achieve some tedious tasks in a more efficient way: Developed tools in both companies to increase the employee\'s productivity- AgentBlazer Legend status on trailheadAwards obtained in the journey until now >>- Star performer of the Month in Accenture by Telefonica Offshore team- Prestigious ACE(Accenture Celebrates Excellence) award by Accenture (back to back for 2 years)- Employee Trailblazer and All-Star Ranger award in SalesforceProfessional Skills >>- Proficient knowledge in Apex, Trigger, AysncApex, Visualforce Pages, Workbench, Dataloader, Batch Apex, Flows, Callouts, Rest API, Jenkins, Component deployments along with Rest API and Web Service Integrations- Service Cloud:Digital Engagement, Einstein Bots, Chat Bots, MIAW, Messaging, Field Service Lightning- Trailhead Profile:

Experience

1. Senior Technical Service Engineer

   Salesforce

   Aug 2023 — Present · Hyderabad, IN

   Developed and built expertise in Field Service Lightning as a product of Salesforce- Received All-Star Ranger Rank and award.

Education

• MAEER's Maharashtra Academy of Engineering, Kelgaon, Tal Khed, Dist Pune

  Bachelor of Engineering - BE

  2013 — 2017

• St Lawrence High School

  10th

  1999 — 2010

• Gokhale Edcuation Societys H.P.T.Arts & R.Y.K.Science College, Vidyanagar, Nashik 422005

  11th -12th

  2011 — 2013