Bui
Brand Management, Marketing Technology, Marketing Operations, and Marketing Strategic Programs at Blue Shield of California
- Role
- Director, Marketing Center of Excellence at Blue Shield of California
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Bui
Versatile customer relations, solution delivery and engagement leader with unique fusions of experiences in client services, customer experience management, complex solution sales, implementation, and program management; skilled in aligning diverse resources to create software and service based solutions for SaaS/Enterprise programs and Fortune companies.Specialties: • Client services, engagement and program management• Customer experience management (CEM/CX) and strategy consultation• Customer relationship, account management and consultative sales• Cross-functional team leadership, change management and process transformation• Software life-cycle management, Agile & Scrum methodologies
Experience
Director, Marketing Center of Excellence
Jan 2024 — Present · US
Education
University of California, Riverside
B.S., Liberal Studies, Emphasis: Biology & Psychology
2001
Skills
- Saas
- Brand Loyalty
- Voice of the Customer
- Analytics
- Business Strategy
- Program Management
- Go-to-Market Strategy
- Salesforce.com
- Sales
- Customer Satisfaction
- New Business Development
- Multi-Channel Marketing
- Professional Services
- Crm
- Project Management
- Enterprise Software
- Strategy
- Sales Management
- Business Development
- Business Alliances
- Account Management
- Product Marketing
- Social Media Marketing
- Cross-Functional Team Leadership
- Customer Support Operations
- Net Promoter Score
- Return on Investment
- Customer Experience Management
- Customer Relationship Management (Crm)
- Leadership
- Management
- Cloud Computing
- Customer Experience
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