Chiara Fabricante
Customer Digital Success and App Experience Product Manager - Europe Western Union Digital Bank @Western Union
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WORK HISTORY
Customer Digital Success and App Experience Product Manager - Europe Western Union Digital Bank @Western Union
Madrid, ES
Currently leading Customer Success and App Experience for Western Union’s Digital Bank in Europe, acting as Product Owner of a 10-person squad. I drive cross-functional collaboration to deliver a seamless app experience, leveraging user insights and analytics tools to support data-driven decisions and continuous improvement. My focus is on enhancing user satisfaction in a fast-paced environment.
EDUCATION
Universidad Torcuato Di Tella
Licenciatura, Administración de Empresas
St. Andrew's Scots School / Escuela Escocesa San Andres
Bachillerato
ABOUT CHIARA FABRICANTE
Customer-focused and results-driven Product Manager with deep experience in FinTech and Digital Banking. Currently leading Customer Success and App Experience at a Europe-based Digital Banking App, where I translate user feedback into impactful product improvements that enhance user satisfaction and support business growth.Passionate about the entire product lifecycle, from ideation and strategy to launch, customer success, and user engagement. Skilled at aligning user needs with business objectives and collaborating with cross-functional teams and stakeholders to deliver high-quality experiences.I’m especially interested in understanding customer behavior and using research, UX design, and data-driven insights to shape intuitive digital products.
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