Chiara D.
Production Support Analyst | IT Operations | Incident & Problem Management | Splunk | ServiceNow | AppDynamics | SQL | Security+ (In Progress)
- Role
- Production Support Analyst Iii at Insight Global
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Chiara D.
I specialize in keeping complex, mission-critical systems running when it matters…
Experience
Production Support Analyst Iii
Jul 2022 — Present
Supported enterprise banking systems using Splunk, AppDynamics, Autosys, SQL, and Insomnia.Partnered with vendors and engineering teams to restore mission-critical financial applications.Implemented new monitoring strategies that boosted system uptime by 15% year-over-year.Authored API troubleshooting playbooks that cut MTTR by 25%.Led root cause analysis efforts and built automation scripts, reducing manual interventions by 30%.
Education
Penn State College of Information Sciences and Technology
Bachelor of Science - BS
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.