Chiara Cervo
Senior Customer Success Manager @Speexx
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WORK HISTORY
Senior Customer Success Manager @Speexx
Pavia, IT
People Development Platform | SaaS | B2B- I support large international organizations in unlocking the full value of their people through our development platform focusing on language training and business coaching- With a focus on high-value accounts, I act as a strategic partner for our clients, guiding them through onboarding, adoption and continuous engagement- From building tailored success plans to aligning with HR, L&D and IT stakeholders, my mission is to help clients turn their learning initiatives into real business impact- I serve as a trusted advisor and advocate, combining thought leadership in digital learning with deep product expertise. Whether it’s identifying growth opportunities, reducing churn risk, or surfacing key insights for internal teams, I work cross-functionally to ensure our solutions not only deliver results but also evolve with our clients\' changing needs- I love digging into data to track success metrics, usage trends and engagement, always with the goal of making learning relevant, measurable and human-centric- Believing strongly in team building and employee retention, I also collaborate actively with our HR team to foster a positive and engaging workplace culture. I help drive initiatives such as bookcrossing, swap weeks and wellbeing activities outside the office: small but meaningful actions that contribute to a vibrant, people-centered company environment.
EDUCATION
Università di Pavia
Laurea, Scienze politiche e delle relazioni internazionali
SKILLS
ABOUT CHIARA CERVO
Don\'t just exist, thrive.\"Once a Recruiter and Personnel Manager, I now help large organizations thrive through people development at Speexx, combining tech and human potential to drive real impact.Plant-based enthusiast, fitness lover and mindfulness explorer in my personal life, I\'m a dedicated and empathetic Customer Success Manager at work. I strive not just to exist, but to thrive, constantly pushing my limits and embracing every opportunity to learn and grow. When I’m not working, you’ll probably find me:• Cuddling my furry babies, Alba and Orfeo • Cooking plant-based meals • Practicing yoga, barre and mindfulness • Gardening and connecting with nature• Creating content to support stray cats on Instagram @igattidimontalto
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