Chiamaka Osuoha
Senior HR Business Analyst @ByteWorks Technology Solutions
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WORK HISTORY
Senior HR Business Analyst @ByteWorks Technology Solutions
Collaborate with the Learning and Development/ business unit to assess and advise on workforce strategies, trends, issues, opportunities, and initiatives, resulting in a 15% increase in employee engagement scores. • Efficiently partner with various stakeholders to define, develop, implement and continuously improve databases and analytical tools used within the HR department. • Leverage understanding of business operations, HR, and workforce management expertise to determine optimal solutions that align with enterprise strategies. • Maintain an extensive grasp of business procedures while staying updated on technical enhancements /trends regarding designated operations, resulting in a 25% decrease in operations downtime. • Review existing processes and systems, pinpointing opportunities for technical enhancements and optimising efficiency by 21%.
EDUCATION
Rivers State University of Science and Technology
Msc , Human Resources Management/Personnel Administration.
Coventry University
Master of Business Administration - MBA, Business Administration and Management, General
Caritas University
Bachelor of Science - BSc., Economics
ABOUT CHIAMAKA OSUOHA
Results-driven professional with experience in business analysis, business development, strategic planning, HR management, and stakeholder management. Skilled in assessing HR processes from end to end, ensuring optimal efficiency and effectiveness. A Change Champion, collaborating with partners to lead and sustain transformative initiatives, creating an agile and responsive organisation for success in a dynamic business landscape. Proficient in steering large-scale projects through their complete life cycle, showcasing a keen ability to navigate and lead in environments marked by varying degrees of change-related uncertainty across organisational tiers. KEY ACHIEVEMENTS • Implemented Agile Scrum practices, which included workflow analysis and addressing impediments, increasing efficiency by 76% and resulting in a 100% on-time delivery of all project deadlines. • Conducted in-depth gap analysis and requirement gathering sessions to identify areas for improvement, facilitating the development of comprehensive Business Requirement Documents (BRD), which led to a 20% reduction in project delivery times. • Orchestrated a strategic overhaul of HR policies and practices, leveraging data-driven insights from grooming sessions with stakeholders, which resulted in a remarkable 43% improvement in staff retention rates. • Demonstrated exceptional leadership by effectively managing the branch\'s HR/Admin workflow processes for 1 year, ensuring streamlined operations and compliance with organisational standards. • Fostered a positive and cooperative relationship with PHED authorities, securing on-time payment of electricity bills and resolving previous backlog issues, which resulted in a 15% cost reduction in late payment penalties.
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