Ling Chiang

About Ling Chiang

Salesforce Certified Administrator (ADM 201)• LeanData Routing Certified• 10+ years of solid hands on Salesforce Administrator experience• 10+ Sales Operations experience in systems, tools & process optimization• 8+ years of IT experience at Sun Microsystems• Excellent communication skills, especially with management and non-technical customers• Knowledge and hands on skills in MS Excel, Java, Oracle SQL, etc.• Very strong in troubleshooting, problem solving, bug tracking, project planning, software integration• A team player who enhances team morale

Experience

1. Sales Operations Manager

   Menlo Security Inc.

   May 2022 — Present

   Salesforce administration and enhancements: Manage user access/permissions, object field/page/validation, process automation, application integration, ad-hoc requests from stakeholders.• Data Management: Audit data in key fields for sales metrics and sales planning.• Territory Management: Maintain territory rules and ROE to align segmentation.• Manage/Administer Sales tools including CPQ, LeanData, Clari, ZoomInfo, SalesLoft and Impartner (PRM)

Education

• National Taiwan University

  Bachelor of Science (B.S.), Forest Management/Forest Resources Management

• Northeastern University

  Master of Education (M.Ed.), Counselor Education/School Counseling and Guidance Services

• Rivier University

  Master of Science (M.S.), Computer Science

Skills

• Microsoft Excel
• Project Management
• Sql
• Data Analysis
• Management
• Analysis
• Testing
• Program Management
• Business Intelligence
• Java
• Integration
• Salesforce.com
• Product Management
• Networking