Chhaya Singh
Team Lead @Spocto X (A Yubi Company)
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WORK HISTORY
Team Lead @Spocto X (A Yubi Company)
Thane, IN
Led call audits and compliance reviews to ensure adherence with client and regulatory standards in collections.Monitored and analyzed credit collections performance, ensuring accurate documentation and settlement recording.Coordinated with auditors and clients to manage escalations and provide transparent reporting.Trained and mentored a team of XX+ Quality Analysts, enhancing audit accuracy and compliance adherence.Designed and implemented quality frameworks that improved customer resolution and reduced errors in settlement processes.Ensured timely MIS reporting & data validation for management and client audits.Partnered with operations team to validate settlement requests, ensuring correct reasons were pitched and documented.
EDUCATION
Gyanodaya Vidya Mandir
Bachelor of Banking and Insurace
K.J. Somaiya college of arts and commerce
TYBBI, Quality officer
St John the Baptist High School & Jr College
Bachelor in Banking and Insurance
ABOUT CHHAYA SINGH
I am a performance-driven professional with 4+ years of experience in collections, quality assurance, and team leadership. Skilled in credit collections, compliance audits, risk assessment, and client reporting, I have consistently ensured regulatory alignment, process transparency, and customer satisfaction.My career highlights include managing QA teams, driving call audits for financial accuracy, collaborating with auditors, and ensuring 100% compliance with client standards. I also specialize in coaching teams, improving settlement processes, and implementing data-driven quality frameworks.With this foundation, I am eager to transition into the financial services sector, where I can leverage my collections expertise, compliance knowledge, and leadership abilities to contribute to risk management, credit operations, and financial compliance functions.
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