Cheyenne Ostrander

About Cheyenne Ostrander

I work at the intersection of advisory operations, client experience, and planning infrastructure by helping financial advisory teams operate with clarity, consistency, and scalability.My focus is on building and refining systems that increase advisor capacity, strengthen operational accountability, and improve client outcomes. As firms grow, complexity increases and structure becomes the differentiator between momentum and bottlenecks.I support sustainable firm growth by optimizing workflows, enhancing internal processes, and ensuring advisors can spend more time where they create the most value: with clients.Strong advisory firms don’t scale by working harder. They scale by working with better structure.

Experience

1. Business Manager

   Pillar Wealth Partners

   Jun 2025 — Present · Alexandria, VA, US

   Oversee day-to-day operations, calendar management, and internal workflows to support advisors and client service teams.•Design, implement, and refine operational processes to improve consistency, efficiency, and overall client experience across the firm.•Collaborate with advisors on planning workflows, client service models, and operational strategy to improve efficiency and client experience.•Support firm growth initiatives by aligning operational infrastructure with advisor capacity and evolving client needs.Pillar Wealth Partners operates under the legal entity Spurio Huger Financial, LLC following a firm rebrand.

Education

• Doane University

  Bachelor of Arts - BA, Accounting

• Doane University

  Master of Business Administration - MBA