Cheyara Collier

About Cheyara Collier

With over a decade of versatile experience in program management across various sectors…

Experience

1. Claims Specialist

   State Farm

   Sep 2023 — Present

   Processes all necessary paperwork to properly brand title on all salvage; Secures essential information and documentation to complete title work to conclude salvage handling; Completes processing of documents related to salvage disposition by my authority. Payment is initiated for the value of the property. Ensures effective workflows, processes, and performance management to maintain and improve productivity-Participated in a specialized project with the Title Document Processing (TDP) team to demonstrate a thorough understanding of auto claim policies, practices, and procedures pertaining to title, salvage, and fire document processing. Maintain compliance with company procedures, applicable federal and state laws, and legal requirements. Provide feedback on training, claim process, and bottleneck issues in workflow to assist with succession planning for the next training class-Analyze and document claims, apply for policy coverage, and pay what is owed; Review and monitor work queues, including task items, calendars, mail, messages, and pending claims-Use negotiation, conflict resolution, decision-making, and judgment, as well as an empathetic response as appropriate. Use analytical skills along with high competence. Reduce the number of pending claims every week; mitigate escalations with resolution-based answers-Manages, handles, and resolves moderate complexity Total Loss claims. Evaluates liability, and coverage and settles claims within prescribed procedures and authority-Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims and refers tasks to auxiliary resources as necessary-Responds to various written and telephone inquiries including status reports-May ensure the adequacy of reserves, confirm or deny coverage and liability, and advise policyholders and claimants as to the proper course of action.

Education

• Western Governors University

  Master of Science - MS, Management and Leadership

• Western Governors University

  Master of Science - MS, Human Resources Management

• California Coast University

  Bachelor of Science (B.S.), General Studies

• Franklin University

  Doctorate of Business Administration