Chevonne Way
Operations Consultant @KeyBank
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WORK HISTORY
Operations Consultant @KeyBank
Identified and implemented process improvements for Commercial Banking teammates using agile methodology.Led initiatives to automate processes, reducing turn times by 50%.Configured Salesforce to drive efficiency for users.Reviewed and captured user requirements to drive technology improvements.Remediated 3 breakdowns, using root cause analysis, deep dives into processes and implementing additional controls.Test processes to identify defects and work with line of business to remediate.Created procedures to standardize work functions.Implemented reports and dashboards in Salesforce and Excel.
EDUCATION
Saint Mary's Lancaster
Regents
Canisius University
Bachelor's Degree, Political Science and Government
ABOUT CHEVONNE WAY
Experienced business professional with a demonstrated history of working in the information technology and financial services industry. Skilled in Reporting, Quality Review, Risk Management Controls, Documentation and Process Improvements.
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