Aude Chevalier
Customer Service Operations Manager @Alan
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WORK HISTORY
Customer Service Operations Manager @Alan
Montréal, CA
EDUCATION
Beihang University
Master in International Business (MIB)
Grenoble Ecole de Management
Master's degree
Prytanée National Militaire
Two-year economic and military University programme
SKILLS
ABOUT AUDE CHEVALIER
Based in Montreal since January 2025, with a first local experience at Alan (healthtech scale-up), I bring 8+ years of experience in customer service, customer success management, operations, and project management across fast-growing tech companies, Saas companies or in the hospitality sector. I’ve consistently worked in dynamic, high-growth, tech-driven environments, leading major transformations — scaling international customer teams, optimizing processes, driving customer adoption & retetntion, enhancing customer experience, and managing strategic projects. My career has been shaped by a focus on continuous improvement leveraging IA & automations, operational excellence, and building strong teams and partnerships. I’ve led significant digital and organizational transformations, deployed tools, structured teams, and driven high-impact projects. I’m recognized for my hands-on & data-driven approach, execution mindset, and ability to engage teams in change initiatives.
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