Chetna Mahajan

About Chetna Mahajan

I’m a Applied AI Engineer focused on applying AI to solve real-world problems that impact frontline workers and enterprise systems. As part of the FLW Assistant team on Microsoft Teams, I’m actively working on AI-powered tools that enhance frontline productivity by streamlining workflows, automating repetitive tasks, and delivering intelligent, context-aware assistance. My ongoing work also includes optimizing MCP servers and building robust online/offline evaluators, where AI plays a key role in improving performance, reliability, and operational efficiency. With deep expertise across the Azure and AWS stacks, I lead cross-functional engineering efforts, mentor teams, and drive the development of scalable, impactful solutions. I’m passionate about using AI not just as a technology layer, but as a practical enabler to improve user experience and deliver measurable business outcomes.

Experience

1. Senior Software Engineer (Applied Ai)

   Microsoft

   Sep 2018 — Present

   I’m an Applied AI Engineer with 20+ years of experience in software engineering, now focused on building practical, AI-powered solutions that help frontline workers be more productive. I work on Microsoft Teams for Frontline, where I build AI agents, skills, and workflows using GPT models, and create evaluations to ensure accuracy, safety, and responsible AI behavior.I partner closely with product teams, engineering, and leadership to design features that improve customer experience and support business growth. My work spans everything from integrating Azure AI and OpenAI models into real products to simplifying workflows that save time for retail, healthcare, and service workers.I take an AI‑first approach to problem solving — using automation, intelligent workflows, and natural language interfaces to make complex tasks easier and faster. I focus on building solutions that scale, are secure, and respect customer privacy, while helping teams move quickly and confidently.Helped bring 1M+ new users into Microsoft Teams through innovations like Teams at Scale and targeted onboarding.Led development of the Telehealth Bookings app, contributing to a 20% increase in Teams monthly active usage.Built AI-driven features and internal tools that improved frontline productivity and boosted developer efficiency.Designed and evaluated AI agents and workflows that support real-world frontline scenarios.

Education

• University of Mumbai

  Bachelors of Engineering, Information Technology

  2001 — 2005

• University of Washington

  Master of Business Administration - MBA

Skills

• Scrum
• Amazon Web Services (Aws)
• Javascript
• Java
• Agile Methodologies
• Microsoft Sql Server
• Test Automation
• Web Services
• C#
• Sql