Chetna Tekchandani

Guest Service Agent @Sharjah Collection

Sharjah, AE

Handling reservations (phone, email, online, walk-in).Coordinating with sales/marketing for group bookings.Updating room availability and allocation.Preparing guest arrival lists and VIP reports.Communicating special requests to concerned departments.Greeting guests warmly upon arrival.Assisting with luggage coordination (with bell desk).Verifying reservations and guest details.Completing registration and check-in formalities.Issuing room keys/cards.Explaining hotel facilities, services, and policies.Handling walk-in guests and upselling rooms/services.Coordinating with housekeeping for room readiness.Handling guest inquiries and requests (concierge services, transport, directions).Managing wake-up calls, messages, and mail.Assisting with complaints and service recovery.Coordinating with housekeeping, engineering, and F&B for guest needs.Monitoring guest satisfaction.Ensuring safety and security (maintaining guest records, reporting suspicious activity).Posting charges (telephone, laundry, mini-bar, etc.) to guest accounts.Preparing and presenting the guest bill.Handling payment (cash, credit card, digital, company billing).Collecting feedback/guest satisfaction forms.Arranging luggage assistance and transport.Updating room status as vacant for housekeeping.Bidding farewell courteously.Night audit (reconciling accounts and daily reports).Preparing occupancy reports, revenue reports, and forecasts.Maintaining guest history records.Training and supervising front office staff.Handling lost & found items.Coordinating with other departments (sales, housekeeping, F&B, security).