Chetna Sharma

Delivery Analyst

Role
Delivery Analyst at Thb
Location
Gurugram, IN
LinkedIn followers
500 followers

About Chetna Sharma

Project Management, Requirement Document, Risk Management, Data Analysis and…

Experience

  1. Delivery Analyst

    Thb

    Feb 2020 — Present · Gurugram, IN

    Worked as a Business Analyst in Healthcare IT, leading end-to-end requirement gathering and documentation (BRDs, RTMs, user stories, wireframes) for applications including e-prescription, appointment scheduling, patient onboarding, and patient engagement platforms.Conducted gap analysis, walkthroughs, and impact assessments with technical teams to ensure solution accuracy.Designed workflows integrating lab data, EHR, and pharmacy systems for seamless healthcare delivery.Built SQL & Power BI dashboards to track KPIs, clinical outcomes, and patient engagement, reducing discrepancies by 25%.Coordinated UAT sessions, defect tracking, and successful releases.Implemented process improvements that increased efficiency by 20% and reduced costs by 15%.Facilitated stakeholder meetings, presenting project progress, risks, and mitigation strategies to leadership.

Education

  • Gita bal niketan senior secondary school

    Intermediate (12th)

    2009

  • B. S. Anangpuria Educational Institutes

    Bachelor of Pharmacy

    2013

  • Gita bal niketan senior secondary school

    High School Diploma

    2007

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Chetna Sharma — Delivery Analyst at Thb in Gurugram, IN | Unifers