Chetna Sharma
Delivery Analyst
- Role
- Delivery Analyst at Thb
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Chetna Sharma
Project Management, Requirement Document, Risk Management, Data Analysis and…
Experience
Delivery Analyst
Feb 2020 — Present · Gurugram, IN
Worked as a Business Analyst in Healthcare IT, leading end-to-end requirement gathering and documentation (BRDs, RTMs, user stories, wireframes) for applications including e-prescription, appointment scheduling, patient onboarding, and patient engagement platforms.Conducted gap analysis, walkthroughs, and impact assessments with technical teams to ensure solution accuracy.Designed workflows integrating lab data, EHR, and pharmacy systems for seamless healthcare delivery.Built SQL & Power BI dashboards to track KPIs, clinical outcomes, and patient engagement, reducing discrepancies by 25%.Coordinated UAT sessions, defect tracking, and successful releases.Implemented process improvements that increased efficiency by 20% and reduced costs by 15%.Facilitated stakeholder meetings, presenting project progress, risks, and mitigation strategies to leadership.
Education
Gita bal niketan senior secondary school
Intermediate (12th)
2009
B. S. Anangpuria Educational Institutes
Bachelor of Pharmacy
2013
Gita bal niketan senior secondary school
High School Diploma
2007
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