Chetna Sharma
Associate Director, Deloitte South Asia
- Role
- Quality & Ci Leader, Apac Coe, Operate at Deloitte
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Chetna Sharma
A Six Sigma Master Black Belt and Agile Coach with 21 years of experience driving service…
Experience
Quality & Ci Leader, Apac Coe, Operate
Sep 2024 — Present · IN
Develop Quality and Improvement capability- Working closely with Operations delivery organizations to develop and implement the framework, methods and tools that underpin the operational excellence program- Develop the quality framework for managing client operations across our operations delivery portfolio, covering technology services such as application management, functional areas such as Finance and Accounting, and industry specific services- Establish the methods and tools needed to enable operations team to setup high performance operations from the start, and the control mechanisms to monitor this on an ongoing basis with metrics driven approach- Establish the methods and oversee the development of tools to drive operational maturity, and continuous improvement, utilizing tools such as process reengineering, Automation, Analytics and AI- Drive the development of training materials to train operations team and leaders in deploying these methods within their operations- Develop teams that support with the development and execution of the quality and continuous improvement capability- Develop innovation program, to drive step improvements in business outcomes, beyond process improvements.Support Delivery: Monitor and coach operations delivery teamsSupport Business Development: Build collateral that can be incorporated into sales and marketing collateral that reflect Deloitte Operate standards andcapabilities.
Education
Panjab University
BBA
1999 — 2002
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